Reference

Privacy Policy for Your mulia303 login Account

At mulia303 login, your personal data — from your account registration details to every deposit you make via DANA, OVO, GoPay, or QRIS — is handled with a…

Data encrypted in transitDANA, OVO, GoPay, QRIS coveredAccount data deletion on requestJakarta & Surabaya region supportedPolicy updated when law changes
mulia303 login Privacy Policy for Your mulia303 login Account
CONTACT OUR PRIVACY TEAM

How to Reach Us About Your Data

Our privacy support team is available every day from 08:00 to 23:00 WIB to handle requests about your personal data — whether you want to access a copy, correct an error, or ask us to delete your account record. You can reach us through any of the three channels below, and we aim to respond within 48 hours of your first message.

Team online

Live Chat

Start a live chat session directly from your account dashboard. Privacy queries sent via live chat are escalated to a dedicated data officer within two business hours during operating hours 08:00–23:00 WIB.

Email Support

Send your data request to our privacy email address found in the account settings page. Include your registered email and the specific action you need — access, correction, or deletion — and we will confirm receipt within 24 hours.

WhatsApp

Our WhatsApp support line handles privacy-related queries alongside general account help. Message us between 08:00 and 23:00 WIB and a data officer will respond with a reference number for your case.

DATA HANDLING STANDARDS

Six Ways We Protect Your Account Data

Data protection at mulia303 login is not a single checkbox — it is a set of layered practices covering collection, storage, access, cookies, retention, and your right to request changes.

Collection Minimisation

We collect only the data necessary to run your account — registration details, payment method identifiers for DANA, OVO, GoPay, and QRIS, and session logs. No additional profiling data is gathered without your explicit consent submitted through your account settings.

Cookie Policy

We use strictly necessary cookies to keep your session active, and optional analytics cookies to understand how account features are used. You can manage cookie preferences from the cookie banner that appears on your first visit or via your browser settings at any time.

Account Security

Every login attempt is checked against your registered device fingerprint. If we detect a new device or an IP address inconsistent with your usual location — for example a sudden switch away from Jakarta — we send a verification email before granting access.

Data Retention Schedule

Active account data is kept for as long as your account remains open. After account closure, personal identifiers are deleted within 90 days, while transaction records are retained for five years to meet financial compliance requirements where local law permits.

Third-Party Processors

Payment processors who handle DANA, OVO, GoPay, and QRIS transactions on our behalf operate under data processing agreements that prohibit them from using your data for any purpose other than completing the transaction you initiated.

Your Right to Request Changes

You may request a copy of your stored data, correct any inaccurate detail, or ask for full account deletion at any time by contacting our privacy team via live chat, email, or WhatsApp. We confirm all completed actions in writing to your registered email address.

What You Need to Know About Your Privacy Rights

These are the questions our account holders ask most often about how their data is handled at mulia303 login. If your question is not covered here, our privacy team is available via live chat or email between 08:00 and 23:00 WIB every day.

We collect your name, email address, and the payment identifiers you link — DANA, OVO, GoPay, or QRIS. We also log your device type, IP address, and session timestamps to maintain account security and detect unauthorised access attempts.

Yes. Submit a data access request through live chat, email, or WhatsApp during 08:00–23:00 WIB. We will compile a structured file of your stored data and deliver it to your registered email address within five business days of receiving your request.

Payment identifiers are stored with AES-256 encryption at rest and transmitted over TLS-secured connections. Our third-party payment processors are contractually restricted from using your payment data for anything beyond completing the transaction you authorised.

Personal identifiers such as your name and email are deleted within 90 days of account closure. Transaction records are retained for five years to meet financial record-keeping requirements where local law permits, then permanently deleted from our systems.

We do not sell your personal data. We may share anonymised, aggregated statistics with analytics partners where local law permits, but these contain no individually identifiable information. Payment processors receive only the data required to process your specific transaction.

Strictly necessary cookies keep your login session active and cannot be disabled. Optional analytics cookies can be turned off via the cookie preference banner on your first visit or through your browser's cookie settings at any time without affecting your account access.

Any material update to this policy is communicated to your registered email address at least seven days before the change takes effect. The updated policy date is also displayed at the top of this page so you can compare it against the version you previously read.